Privacy Policy

Last updated: 27 October 2026

This Privacy Policy explains how IBA Coffee Solutions Pvt. Ltd. (“Company”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal data when you interact with our websites, businesses, services and communications.

IBA Coffee Solutions Pvt. Ltd. operates the following businesses within the Correct Coffee ecosystem:

Correct Coffee
Coffee consulting, hospitality solutions, beverage and product development, coffee quality and international projects.

Correct Coffee Roasters
Coffee roasting, specialty and commercial coffee supply, customised coffee blends, contract roasting, private label coffee, coffee capsules and international coffee supply.

Italian Barista Academy
Professional coffee education, barista training, SCA programmes, café startup programmes, corporate coffee training and international coffee education.

This Privacy Policy applies to the relevant website through which you access our services and to personal data collected by us through that website or related communications.

1. About Us

The organisation responsible for your personal data is:

IBA Coffee Solutions Pvt. Ltd.

Gala No. 52/53, 2nd Floor,
Ajay Mittal Estate,
Above Amar Juice Centre,
Marol, Andheri East,
Mumbai – 400059,
Maharashtra, India.

Privacy & Grievance Email: italianbaristaacademy@gmail.com

Telephone: +91 89767 99974

Grievance Contact: Grievance Officer – IBA Coffee Solutions Pvt. Ltd.

2. Information We May Collect

The information we collect depends on how you interact with us.

We may collect the following categories of personal data.

Contact and Identification Information

Enquiry Information

When you submit an enquiry, we may collect information relating to your requirement, such as:

Italian Barista Academy Information

If you enquire about or enrol in an Italian Barista Academy programme, we may collect:

Italian Barista Academy programmes are intended for individuals aged 18 years and above.

Correct Coffee and Consulting Information

For consulting, hospitality or product-development projects, we may collect:

Correct Coffee Roasters Information

For coffee, roasting or manufacturing enquiries, we may collect:

Transaction Information

Where you purchase a course, product or service, we may process information such as:

At present, our websites do not operate an integrated online payment gateway.

Payments may therefore be completed through payment methods communicated separately by our authorised team.

If an online payment gateway is introduced in the future, this Privacy Policy will be updated accordingly.

Communications

We may retain communications exchanged with us through:

Technical and Usage Information

When you use our websites, certain information may be collected automatically, including:

3. How We Collect Personal Data

We may collect personal data directly from you when you:

We may also collect limited technical information automatically through:

Where lawful and necessary, information may also be received from relevant third parties, including:

4. Why We Use Your Personal Data

We may process personal data to:

We aim to collect and use only the information reasonably necessary for the relevant purpose.

5. Notice and Consent

Where your consent is required, we will seek consent for a clear and specified purpose.

The notice provided at or before the point of collection should explain:

Consent will not be treated as permission to use personal data for unrelated purposes.

Where processing is necessary to provide a product or service requested by you, or is otherwise permitted under applicable law, we may process such information to the extent legally permitted.

6. Withdrawing Consent

Where processing is based on consent, you may withdraw that consent.

You may contact us at:

italianbaristaacademy@gmail.com

or

+91 89767 99974

Withdrawal of consent will not affect processing lawfully carried out before withdrawal.

Certain records may still need to be retained where required for legal, contractual, taxation, accounting, certification, dispute-resolution or regulatory purposes.

7. Marketing Communications

Where you have consented, or where otherwise permitted by applicable law, we may communicate with you about:

You may unsubscribe or withdraw marketing consent at any time.

Marketing permission should be kept separate from communications necessary to fulfil:

8. WhatsApp, SMS and Telephone Communications

Where you provide a mobile number or contact us through WhatsApp, SMS or telephone, we may use that channel to respond to your request and communicate about the relevant service.

Examples include:

Where marketing consent is legally required, promotional communication will be handled separately.

Your use of WhatsApp or other third-party messaging platforms is also subject to the privacy terms of the relevant service provider.

9. Cookies and Similar Technologies

Our websites may use cookies and similar technologies to:

Cookies may include:

Necessary Cookies

Required for essential website functions.

Analytics Cookies

Used to understand traffic and website interactions.

Functional Cookies

Used to improve functionality or remember preferences.

Advertising Cookies

Used, where enabled and legally permitted, for campaign measurement or advertising.

Where legally required, non-essential cookies should not be activated until the visitor has made an appropriate choice.

Visitors should be provided with a way to manage or update cookie preferences where applicable.

10. Analytics and Advertising Services

Our websites may use analytics, advertising or marketing technologies such as:

or similar tools.

Such providers may process website identifiers, usage information or conversion data according to their own privacy policies and our configured settings.

Where such tools are installed, appropriate cookie and consent controls should be implemented.

11. How We Share Personal Data

We do not sell personal data as a business model.

Personal data may be shared where reasonably necessary with organisations that help us operate our business or provide the requested service.

These may include:

We aim to share only information reasonably necessary for the relevant purpose.

12. Italian Barista Academy and Certification Data

Where a programme involves an external certification or accreditation organisation, information necessary for:

may be shared with that organisation.

Where training is delivered through an authorised centre, trainer or partner, relevant information may also be shared where necessary for programme delivery.

13. Private Label, Roasting and Capsule Projects

For private label, contract roasting, coffee capsule manufacturing or commercial coffee supply, relevant information may be shared with providers necessary to complete the project, including:

Only information reasonably required to fulfil the relevant requirement should be shared.

14. Consulting and Confidential Business Information

Consulting and product-development projects may involve information relating to:

Where applicable, this information may also be protected through separate:

This Privacy Policy does not replace confidentiality obligations contained in those agreements.

15. International Data Processing

Some technology or service providers used by us may process information outside India.

We may also work with international clients, education partners, logistics providers and business partners.

Where applicable law imposes requirements or restrictions on cross-border processing or transfer of personal data, we will take reasonable steps to comply with such requirements.

16. Data Retention

We do not intend to retain personal data indefinitely.

Personal data will generally be retained only for as long as reasonably necessary for:

Where information is no longer required and there is no lawful reason to retain it, it may be deleted, securely destroyed or anonymised.

17. Data Security

We take reasonable technical and organisational measures designed to protect personal data against:

Depending on the relevant system, safeguards may include:

No electronic system can be guaranteed to be completely secure.

18. Personal Data Breaches

Where we become aware of a personal data breach, we will take reasonable steps to:

19. Your Privacy Rights

Subject to applicable law and commencement of relevant statutory provisions, you may have the right to:

Requests may be sent to:

italianbaristaacademy@gmail.com

We may request reasonable information to verify your identity before fulfilling a request.

20. Grievance Redressal

If you have a concern regarding our handling of personal data, you may contact:

Grievance Officer
IBA Coffee Solutions Pvt. Ltd.

Email: italianbaristaacademy@gmail.com

Telephone: +91 89767 99974

Address:
Gala No. 52/53, 2nd Floor,
Ajay Mittal Estate,
Above Amar Juice Centre,
Marol, Andheri East,
Mumbai – 400059, Maharashtra, India.

We will review privacy complaints and endeavour to respond within the period required by applicable law.

Where applicable, an individual may also have the right to approach the Data Protection Board of India after using the grievance mechanism available with us.

21. Age Requirement and Children’s Privacy

Our websites, training programmes and primary business services are intended for adults.

Italian Barista Academy does not permit individuals under the age of 18 to enrol in its training programmes.

We therefore do not knowingly seek to collect personal data from children for course enrolment.

If we become aware that personal data relating to an individual under 18 has been submitted for enrolment, we may delete such information where there is no lawful reason to retain it.

We do not knowingly undertake behavioural monitoring or targeted advertising directed at children.

22. Third-party Links

Our websites may link to external services including:

When you leave our website, the privacy practices of the relevant third party apply.

We are not responsible for websites or services that we do not control.

23. Social Media

We may maintain official profiles on:

and other social platforms.

When you interact with us through a social platform, that platform may also process personal data in accordance with its own privacy policy.

24. Embedded Third-party Content

Our websites may embed or integrate third-party services such as:

Such services may process limited technical or usage information depending on how they are configured and your cookie choices.

25. Automated Decision-making

We do not currently use solely automated decision-making to make decisions about website users that produce legal or similarly significant effects.

If this changes, this Privacy Policy will be updated where required.

26. Data Minimisation

We aim to collect only information reasonably necessary for the relevant purpose.

For example:

A general enquiry should not require unnecessary identification documents.

A course enquiry should request only information relevant to the programme.

A consulting enquiry should request information relevant to the project.

A marketing subscription should not require unnecessary personal information.

27. Accuracy and Updating Information

You are encouraged to provide accurate and current information.

If you believe personal information held by us is inaccurate, incomplete or out of date, you may request correction or updating at:

italianbaristaacademy@gmail.com

28. Business Restructuring

If IBA Coffee Solutions Pvt. Ltd. undergoes a merger, acquisition, restructuring, investment, business sale or transfer of relevant assets, personal data may form part of that transaction where legally permitted.

Appropriate protections will continue to apply as required by law.

29. Legal Disclosures

We may disclose personal data where necessary to:

30. International Visitors

Our websites may be accessed by individuals outside India.

Depending on your location, additional mandatory privacy rights may apply.

Where applicable, we will process personal data and requests in accordance with mandatory data-protection requirements applicable to the relevant processing.

Nothing in this Privacy Policy is intended to limit privacy rights that cannot lawfully be excluded.

31. Changes to This Privacy Policy

We may update this Privacy Policy due to:

The latest version will be published on the relevant website with an updated date.

Where legally required, material changes will be communicated through an appropriate additional notice.

32. Governing Law

This Privacy Policy is governed by the laws of India, subject to any mandatory rights that may apply under applicable privacy legislation.

33. Contact Us

For questions, privacy requests or grievances relating to this Privacy Policy:

IBA Coffee Solutions Pvt. Ltd.

Gala No. 52/53, 2nd Floor,
Ajay Mittal Estate,
Above Amar Juice Centre,
Marol, Andheri East,
Mumbai – 400059,
Maharashtra, India.

Email: italianbaristaacademy@gmail.com

Telephone: +91 89767 99974

Grievance Contact: Grievance Officer – IBA Coffee Solutions Pvt. Ltd.

Website-specific Application

Correct Coffee

This Privacy Policy covers personal data collected in connection with:

Correct Coffee Roasters

This Privacy Policy covers personal data and business information relating to:

Italian Barista Academy

This Privacy Policy covers information relating to:

Italian Barista Academy programmes are offered only to persons 18 years of age or older.

Our Privacy Principle

Clear Purpose. Responsible Use. Appropriate Protection.

We believe personal data should be collected only when there is a clear reason for doing so, used responsibly, protected appropriately and retained only for as long as necessary.